On this page you can find self-help information on various subjects. Please select self-help subject that best fits your situation.

If you require hands-on assistance then you can visit one of our Servicepoint or Student IT Desks listed below.

Self-help pages

Click one of the buttons to open the corresponding self-help page.




Virtual Desktop

My VSM Calls
Call tickets (VSM)

Password NetID

Personal details
Personal Details


I need hands on help!

Choose a help desk.

The Servicepoints can help you with various administrative and building related questions. The Student IT Desks focus more on hands on help with your device.


You need help with an administrative or building related matter.

Visit one of the Servicepoints (SP's) on the Delft University of Technology campus:

SP 3mEMon-Fri 08:00-17:30hFaculty of Mechanical, Maritime & Materials Engineering
SP BKMon-Fri 08:00-17:30hFaculty of Architecture
SP CiTGMon-Sat 08:00-17:30hFaculty of Civil Engineering & Geosciences
SP EWIMon-Fri 08:00-17:30hFaculty of Electrical Engineering, Mathematics & Computer Science
SP IOTue, Thu 08:00-17:30hFaculty of Industrial Design
SP LIBMon-Sun 08:00-00:00hCentral Library
SP OTBMMon-Fri 08:00-17:30hFaculty of Technology, Policy & Management
SP TNWMon-Fri 08:00-17:30hFaculty of Applied Sciences

See http://servicepunt.tudelft.nl for more Servicepoint information.

Student IT Desk

You need hands-on help with your device.

Visit one of the Student IT Desks (SID's) on the Delft University of Technology campus:

SID LibraryMon-Sun 08:00-00:00hCentral Library
SID @HokMon-Fri 09:00-17:00hFaculty of Architecture
SID StuDocMon-Sat 09:00-19:00hFaculty of Civil Engineering
SID DrWMon-Fri 07:00-18:00hEducation Building 35, Cornelis Drebbelweg
SID IOTue, Thu 10:00-14:00hFaculty of Industrial Design
SID FellowShipMon-Fri 08:00-20:00hFellowShip Building, Kluyverweg 5
SID Campus map